Latest J.D. Power Quality Study from the U.S.: Mercedes-Benz receives three awards for best product
Mercedes-Benz is one of the most successful auto brands in this year’s customer survey conducted by U.S.
market research institute J.D. Power. The Stuttgart car brand receives
two gold awards for the highest vehicle quality in their respective
market segments, and is also honoured for the world’s best production
plant. This outstanding result is one outcome of the initiative
launched by Mercedes-Benz to raise customer satisfaction and product
quality.
In conducting the annual study, market researchers investigate the satisfaction of
American customers with new vehicle purchases within the first 90 days,
and evaluate the quality of both the concept and execution of the
vehicle. Overall, Mercedes-Benz moved up one place against last year
from fifth to fourth, and is the only vehicle brand with three models
(CLK, E and S-Class) within the top ten passenger vehicles.
This year saw the E-Class and the CLK each
receive gold J.D. Power Awards. According to the U.S. study, these
models are the highest quality vehicles in their market segments.
Furthermore, Mercedes’ Sindelfingen plant receives the Platinum Award,
making it the assembly facility with the best delivered quality
worldwide.